1.In the event that a user is locked out of accessing the system or has forgotten the password and/or security questions, click on the Advanced Settings button and click on Reset Credentials.

 

Advanced Settings

 

 

Alternate Advance Setting

 

If the status of the user is Awaiting User, the following drop-down menu appears:

 

 

Click Resend New User Link to send a new temporary link (Templink) to the user. A prompt confirming the newly created link is sent to the User will appear.

 

 

 

 

 

2.A prompt asking to confirm making changes will appear.

 

 

3.Click Yes and the following prompt will appear asking to link to reset password and security questions sent to user. Click OK and the user will receive an email with instructions on how to reset the password. Within the email click the link Reset Security Questions.

 

 

4.After clicking on the Reset Security Questions link, a dialog box opens where the new password and security questions can be entered on individual windows. Within the Password window enter and confirm the new password. Click Next to advance to the Questions window.

 

 

5.On the Questions window select and answer the new security questions from each of the drop-down lists and provide the answer in the Answer box below each question. Once the password and security questions are completed click Submit.  

 

 

6.After clicking Submit a confirmation message will appear. Click OK.